Welcome to Charter's online tactics management tool!

The following browsers are supported.

  • FireFox version 3 or higher
  • Internet Explorer 8*
  • Chrome version 8 or higher

* If you are using Internet Explorer 8 and the pages are not displaying correctly, please access the Tools menu of your browser, Compatibility View Settings and make sure the box at the bottom labeled "Display intranet sites in Compatibility View" is unchecked. This process will only need to be completed once during your first visit.

Access Support

New Charter Employee Access: All employees can get access to Charter Tools. To establish permissions, call Charter IT at 1-888-415-0012x1 and request Charter Tools access.

New Vendors Access: For new vendor access to Charter Tools, please contact Jessica Canor jessica.canor@charter.com and instructions along with an Access Agreement will be sent to you to complete and submit for processing.

Please allow up to 15 working days for access procedures to be completed and access granted via e-mail.

Password Requests

For password reset or other login support, call Charter IT at 1-888-415-0012x1. If IT states that additional support is requested, please contact Jessica Canor jessica.canor@charter.com with your first and last name, user name, password and 4-digit unique identifier/code to contact IT for assistance and will follow up.